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  • My payment didn't go through, even though I have sufficient funds in my account. What should I do?
    If you're experiencing difficulties with a payment, we understand how frustrating that can be. While it's uncommon, payment issues can arise due to technical glitches or other unforeseen circumstances. Here's what you can do to resolve it: Double-check your payment details: Ensure that the information you provided, such as card details or billing address, is accurate. Small errors can sometimes lead to payment failures. Try a different payment method: If possible, attempt the transaction with an alternative payment method to see if that resolves the issue. Contact our support team: If the problem persists, don't hesitate to reach out to us via email at [ ] Provide as much detail as possible about the issue, including the error message you received. We'll work swiftly to assist you in resolving the problem. We appreciate your understanding and patience as we work together to ensure a smooth payment process
  • What file formats are the templates available in?
    Our templates are typically provided in commonly used formats like MP4. If you like to convert your file to an other format, We able to help you. We will charge you on the length of your video/sec according to our prices. We can do just about every popular format.
  • Do you offer refunds?
    We strive to provide high-quality templates, but if you encounter any issues, please contact us. Refund eligibility is considered on a case-by-case basis.
  • Can I request custom templates?
    At the moment, we do not offer custom template services. However, we continually update our collection with new and diverse templates to meet various needs.
  • Can I use the templates for commercial purposes?
    Yes, many of our templates are suitable for commercial use.
  • How long are we open?
    We are open 24/7.
  • Can I customize the text and colors of the templates?
    Our templates are designed to be easily customizable. You can change the text, font, and colors to suit your preferences, but not all templates has these features. To be sure, just simply ask about your template and I will look it up and I will discuss with you. My email address is I will be happy to assist you.
  • Is there a difference in the pricing for videos containing 3D content, animation, or better quality?
    Vidiartist charges only a nominal additional fee for videos featuring 3D or higher-quality templates. As the work is template-based, variations in quality or content have minimal impact on pricing. The primary pricing determinant is the video's length rather than its content. Important Note: For projects requiring more time-intensive edits, a flat rate may be applied in addition to the basic rate. Each project is unique, and further discussion may be necessary. Please refer to the Price Page for detailed information: Vidiartist Price Page. Examples of Extra Editing Charges: Adjusting the customer's logo, photograph, video, etc., separately in another editing program to seamlessly integrate it into the template or apply specific effects. In cases where sound editing is involved and can be time-consuming, an additional charge may be applicable. Last-minute changes to the design or a switch to a different template after the customer has agreed on a design may result in extra charges. While I typically adhere to charging based on the video's length, adjustments may be made if the project requires more advanced editing methods. Thank you for your understanding
  • Why should I pay for the templates?
    The payment is not for the templates themselves, but rather for the time and effort invested in recreating or editing them to meet your specific needs. Here's a breakdown of the processes involved: Content Search: I invest time in searching for corresponding photographs or videos in a vast database to match the video template. Editing: I dedicate time to editing the video template, which includes tasks such as adding or changing text, logos, images, graphics, adjusting colors, text type, or background. Effects and Transitions: I apply effects and transitions as needed to enhance the visual appeal and overall quality of the video template. Audio Customization: I change or replace music and sound effects to suit your preferences or requirements. Rendering: The final video template is rendered, a time-consuming process that involves creating the finished video from the edited components. Library Management: I download and organize the completed video template in my video library for future use. Website Upload and Product Information: I upload the edited template to the website and create detailed product information for your convenience. In some cases, depending on the complexity of the video concept, additional editing may be done using specialized video editing software, requiring a similar editing and rendering process. It's important to note: Rendering, uploading, and downloading are time-consuming tasks. Even if a template doesn't undergo a complete redesign, the basic steps mentioned above are still necessary. Your understanding of the time and effort involved in this process is greatly appreciated. Thank you.
  • I couldn't download my product, what can I do?
    While I don't anticipate this happening, if you encounter difficulties downloading your product, it might be due to a technical issue. If this issue happens, perhaps it is related to my hosting company, [ ]. In this case, I may need a little time to discuss the problem with them. I appreciate your understanding and assure you that I will work diligently to resolve the issue promptly. Please send me an email, and I'll keep you informed of the progress.
  • Question: Are the templates compatible with all video editing software?
    Yes, our templates are designed to work with a wide range of video editing software.
  • How can I change back to full-screen mode to regular screen mode when I finished watching the video?
    Click on the "Esc" button on your keyboard.
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