Question 1

What is included the custonization of the templates?

Accepted Answer

The templates have different editing options, therefore it is complicated to determinate what is each template's editing options are offer. Usually logos, text, photographs, videos, icons are changeable, but these options not apply for all templates. Further discussion recommended.

Question 2

Do I need to to order customizing process to my free template?

Accepted Answer

If you found your free template  satisfying for your needs without editing, you don't need to order a customizing process.

Question 3

Do I need to pay for an editing fee for the free templates?

Accepted Answer

Yes if you like to have some changes in your template, I will charge for the service according to the "Price list" on "Prizes" page.

Question 4

My payment didn't go through, even though I have sufficient funds in my account. What should I do?

Accepted Answer

If you're experiencing difficulties with a payment, we understand how frustrating that can be. While it's uncommon, payment issues can arise due to technical glitches or other unforeseen circumstances.
Here's what you can do to resolve it:
Double-check your payment details: Ensure that the information you provided, such as card details or billing address, is accurate. Small errors can sometimes lead to payment failures.
Try a different payment method: If possible, attempt the transaction with an alternative payment method to see if that resolves the issue.
Contact our support team: If the problem persists, don't hesitate to reach out to us via email at [ vidiartist.com@gmail.com ] Provide as much detail as possible about the issue, including the error message you received. We'll work swiftly to assist you in resolving the problem.
We appreciate your understanding and patience as we work together to ensure a smooth payment process

Question 5

Do you have extra editing charges?

Accepted Answer

Examples of Extra Editing Charges:
Adjusting the customer's logo, photograph, video, etc., separately in another editing program to seamlessly integrate it into the template or apply specific effects.
In cases where sound editing is involved and can be time-consuming, an additional charge may be applicable.
Last-minute changes to the design or a switch to a different template after the customer has agreed on a design may result in extra charges.
We charging based on the video's length, price adjustments may be made if the project requires more advanced editing methods. Please look up the prices page to get familiar with our price list.

Question 6

How long are we open?

Accepted Answer

We are open 24/7.

Question 7

Can I use the templates for commercial purposes?

Accepted Answer

Yes, many of our templates are suitable for commercial use.

Question 8

Do you offer refunds?

Accepted Answer

We strive to provide high-quality templates, but if you encounter any issues, please contact us. Refund eligibility is considered on a case-by-case basis.

Question 9

Can I request custom templates?

Accepted Answer

At the moment, we do not offer custom template services. However, we continually update our collection with new and diverse templates to meet various needs.

Question 10

File Share FAQ

Accepted Answer

File Share FAQs
How do I upload files?
If you haven’t already, make sure to become a site member so you can upload files.
Upload as many as you’d like from your computer or mobile phone.
Which file formats can be uploaded?
Documents: xyz, dxf, ai, sketch, skp, psd, xps, xlsm, csv, txt, dot, dotx, xlt, xltx, xlw,pdf,
pot, potx, pps, xls, sldx, ppsx, xlsx, doc, docx, ppt, pptx, odp, odt, epub
Images: gif, jpeg, jpg, png, heic
Fonts: ttf, woff, woff2
Music: mp3, wma, aac, m4a, flac, wav
Videos: mxf, m1v, avi, mpeg, mpg, mpe, mp4, mkv, webm, mov, ogv, vob, m4v, 3gp,
divx, xvid, wmv
Other: otf, zip, svg, rar, tar, gzip, gz, tar.gz, dwg, gpx, exe.
What are the file size limits?
Documents: 500MB
Images: 500MB
Vector Art: 500MB
Music: 500MB
Video: 4GB per video file
Who can see my uploads?
Access to the file library is determined by the site owner and admins. Check out the
site’s Members page to see who is part of your community.
What happens when a file is deleted?
When a file is deleted, it is permanently removed from the file library. Files will not be
stored on the website.
Can I invite people to view files?
Easily share a link to the file library on social media or in an email. Depending on the
privacy settings, people may need to be approved as site members before they can
view the files.
What does the icon mean?
The indicates the number of members who favorited a specific file or folder.

Question 11

Do I need to be a member?

Accepted Answer

You able to use our site without being a member, but for purchasing or file share options you need to sign up or sign in. The reason for this as an example; Our "File Share" page doesn't functional fully until you not sign in. Some buttons like download, upload may not show.

Question 12

Why should I pay for the templates?

Accepted Answer

The payment is not for the templates themselves, but rather for the time and effort invested in recreating or editing them to meet your specific needs. Here's a breakdown of the processes involved before I uploaded to my shop:
Content Search: I invested time in searching for corresponding photographs or videos in a vast database to match the video template.
Editing: I dedicated time to editing the video template, which included tasks such as adding or changing text, logos, images, graphics, adjusting colors, text type, or background or added more clips.
Effects and Transitions: Some cases,  I applied effects and transitions as needed to enhance the visual appeal and overall quality of the video template.
Audio Customization: I changed or replaced music and sound effects to suit the template preferences or requirements.
Rendering: The final video template is rendered, a time-consuming process that involved creating the finished video from the edited components.
Library Management: I downloaded and organized the completed video template in my video library/shop for display.
Website Upload and Product Information: I uploaded the edited template to my website and I created detailed product information for your convenience.
In some cases, depending on the complexity of the video concept, additional editing may was done by  specialized video editing software, requiring a similar editing and rendering process.
It's important to note:
Rendering, uploading, and downloading are time-consuming tasks.
Even if a template doesn't undergo a complete redesign, the basic steps mentioned above are still necessary.
Your understanding of the time and effort involved in this process is greatly appreciated. All these tasks will apply again when I will reedit your template for your desire.Thank you of your understanding.

Question 13

Is there a difference in the pricing for videos containing 3D content, animation, or better quality?

Accepted Answer

Vidiartist charges only a nominal additional fee for videos featuring 3D or higher-quality templates. As the work is template-based, variations in quality or content have minimal impact on pricing. The primary pricing determinant is the video's length rather than its content, but some cases may priced differently.

Important Note: For projects requiring more time-intensive edits, a flat rate may be applied instead of  the basic rate. Each project is unique, and further discussion may be necessary. Please refer to the Price Page for detailed information: vidiartist.com/ Prices Page.

Question 14

I couldn't download my product, what can I do?

Accepted Answer

While I don't anticipate this happening, if you encounter difficulties  downloading your product, it might be due to a technical issue. If this  issue happens, perhaps it is related to my hosting company,  [Wix.com ]. In  this case, I may need a little time to discuss the problem with them. I  appreciate your understanding and assure you that I will work diligently  to resolve the issue promptly. Please send me an email, and I'll keep  you informed of the progress.

Question 15

How can I change back to full-screen mode to regular screen mode when I finished watching the video?

Accepted Answer

Click on the "Esc" button on your keyboard.

Question 16

Question: Are the templates compatible with all video editing software?

Accepted Answer

Yes, our templates are designed to work with a wide range of video editing software.

Question 17

Can I customize the text and colors of the templates?

Accepted Answer

Our templates are designed to be easily customizable. You can change the text, font, and colors to suit your preferences, but not all templates has these features. To be sure, just simply ask about your template and I will look it up and I will discuss with you. My email addresses is:
 vidiartist.com@gmail.com
sheila@vidiartist.com
 I will be happy to assist you.

Question 18

What file formats are the templates available in?

Accepted Answer

Our templates are typically provided in commonly used formats like MP4. If you like to convert your file to an other format, We able to help you. We will charge you on the length of your video/sec according to our prices.
We can do just about every popular format.

ViDiARTIST

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